Terms of sale

The short, plain version.

Orders: When you place an order we check that your design can be made as shown. If something needs changing, we tell you before you pay. An order becomes binding when you pay the link we send.
Prices: Prices are in Indian rupees and include GST. The price shown at checkout is the price you pay; delivery is included with every lamp.
Payment: We send a secure payment link after we check your order. Your card or bank details go to the payment provider, never to us.
Making and delivery: Each lamp is made to its design after payment and leaves us in about 7 to 10 days. We deliver within India. If we expect a delay, we tell you.
Pictures and colours: Pictures on this site are 3D renders of the real pieces. Colours on screens vary, so the real colours can look slightly different. Sizes can differ by a millimetre or two.
Cancelling: You can cancel free of charge until you pay. After payment, we can cancel only if we have not started making your pieces.
Returns and damage: Every lamp is made to your design, so we can’t take back a lamp you have changed your mind about. If anything arrives damaged or a piece doesn’t fit, tell us within 7 days and we’ll replace it.
Using your lamp: Use it indoors, in a dry place, with the light and adapter it comes with. Keep it away from water and from other heat sources. Lift and move it by its base. Switch it off before you change pieces.
Your designs: Designs you make in the studio are yours to keep and share. Shapes, names and pictures of the FORLUM pieces belong to FORLUM.
Contact: Write to hello@forlum.in.